Customer

Upholding the "Customer First" philosophy, we are working hard to innovate and improve customer approaches to meet customers' expectation and demands with premium products and services and achieve higher customer satisfaction and recognition.

Product Quality and Safety

Product quality and safety are related to customer health and safety. Putting product quality at the forefront, Sinochem International has issued relevant regulations including the Measures for Managing Quality of Manufacturing Enterprises and the Standards for Managing Process Quality of Manufacturing Enterprises. Our subsidiaries have established the Product Safety Control Procedures and other systems to ensure the quality of products being delivered. We also regularly evaluate product and operation risks, implement product supervision measures and emergency response measures, and improve effective product safety supervision procedures.

Customer

Sinochem International requires subsidiaries to establish a product safety supervision and management training system based on the characteristics of their business to educate and train employees at all posts in product safety supervision.

To ensure that each customer has a clear understanding of our products, we specially explain the features of predicable HSE risks of our new and existing products. Material Safety Data Sheets and security labels are attached to hazardous chemical products, and we comply with applicable laws and regulations. In the event of new hazards or changes of any law or regulation, we timely review and amend relevant product instructions. We encourage employees to report new purposes of products, abuse of products and other negative effects in order to continue improving product risk management.

KPIs in 2019:
●  No product recall

Green Products and Services

Sinochem International is dedicated to offering green products and services to customers. We implemented the philosophy of environmental protection and resource conservation from product design to raw material procurement, production, transportation, storage, sales, usage and scrapping, covering the greenization of products during the entire life cycle.

Customer

KPIs in 2019:
●  We were not punished or warned for violating product information or labels, or for any breach in marketing (including ads, promotion and sponsorship)

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